Exstream-first. Source-grounded. Human-reviewable.
AI-native tools for Customer Communication Management teams.
CCMForge helps CCM teams resolve legacy platform questions with source-grounded answers today — and moves toward agent-assisted document composition tomorrow.
CCMForge product family
Resolve Exstream questions today. Build governed document workflows tomorrow.
Exstream support
CCMForge Exstream Resolution for source-grounded OpenText Exstream work.
Platform direction
AI-assisted document engineering: governed templates, validation, publishing, and deterministic rendering.
Start with Exstream Resolution
CCMForge Exstream Resolution is the first product in the CCMForge family: a source-grounded assistant and expert-review workflow for OpenText Exstream teams.
- Ask technical Exstream questions in natural language
- Get answers grounded in curated knowledge sources
- Review citations and confidence signals
- Escalate uncertain cases to a human expert
- Capture feedback and reusable learnings over time
Built for CCM support and delivery work.
CCM teams work across legacy platforms, scattered project knowledge, vendor-specific behavior, and production-sensitive decisions. CCMForge is designed around domain judgment, citations, escalation, and governed workflows.
- CCM-specific language and retrieval patterns
- Better handling of codes, configuration terms, and version-specific behavior
- Conservative answers with source references
- Human escalation when automation should stop
- Workflow design for consultants, support engineers, and delivery teams
Coming next
Agent-native document engineering.
The long-term CCMForge direction is a platform for AI-assisted document composition: template lifecycle, validation, governed publishing, and deterministic HTML/PDF rendering from structured input.
Explore the Platform VisionAgent-assisted template development
Validation before publish
Deterministic rendering to HTML and PDF
Governed lifecycle for reusable document components
Human-in-the-loop review for production-sensitive changes
Start with Exstream Resolution. Build toward the CCM platform.